Please Note All of our rugs are handmade, and as such, slight imperfections may occur. We believe these small variations are part of the charm and beauty of handcrafted artistry, adding to the uniqueness of each piece.
Return Policy We offer a 14-day return policy for all our products. If you're not completely satisfied with your purchase, you may return it, provided the rug is undamaged and in its original condition, including tags and packaging.
To initiate a return: Please email us at hello@atelier-farsh.com with your order number and the word "Return" in the subject line, before shipping your item back to us.
The sender is responsible for return shipping costs, and we recommend obtaining a tracking number for your return. Atelier Farsh is not responsible for any lost or misplaced return packages.
Important: We reserve the right to refuse returns that do not meet our policy requirements or that are returned without prior written approval.
Refund Policy Once we receive the returned product in its original condition, we will process your refund within 3 working days. The refund will be issued for the cost of the product, excluding return shipping charges.
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